FAQ - Frequently Asked Questions
Care Instructions:
- Remove when sleeping.
- Take jewelry off before swimming, showering, or exercising.
- Keep away from harsh chemicals, like bleach and chlorine.
- Avoid coming into contact with skin care products like sunscreen, lotion, and perfume.
Shipping and Processing:
- When will my order ship? Processing time is one to two weeks. Once the post office receives the package their system takes 1-2 days to show they have received it and show that it is moving through their system.
- How long will it take for my order to arrive? The shipping estimate from USPS is usually about 5 days, shipping times may vary due to weekends, holidays, and weather.
- What are your shipping rates? Shipping rates vary depending on distance, and are calculated at checkout.
- What happens if my package gets lost or damaged during shipping? I am not held liable for anything that happens once the package leaves my hands. If you have any questions or concerns please reach out!
Returns and Exchanges:
- What is your return and exchange policy? Please contact me so that we can work together to come up with the best solution as per the return and exchange policy.
General contact info:
- How can I contact you? You can contact me through Direct Messages on Instagram and TikTok, or submit a question/comment and I will get back to you ASAP.
In-Person sales:
- Can I visit your physical location? I will post about markets and their dates :)